- What forms of payment do you accept?
- Will you rent at a park?
- What is your delivery area?
- When do you deliver/pick-up?
- Can I pick up the unit and set it up myself?
- What if we are expecting bad weather?
- What should we do if there are high winds?
- Where should the bouncer be set up?
- How much room do I need?
- What power is required?
- Do you have insurance?
- What is the difference between an inflatable, bounce house, moonwalk and a combo?
- Are all inflatable companies the same?
- What happens if we damage the inflatable or other equipment?
- What are my responsibilities?
- What if I have problems during my party?
What forms of payment do you accept?
JZ Bounce accepts all major credit cards. In addition, you have the option to pay cash on delivery (COD). Payment is due at delivery, prior to set up.
Will you rent at a park?
Yes. An additional fee of $25 may apply for a city or county park setup. If you are paying by COD, then the $25 park fee will be charged at delivery. It is your responsibility to be sure the park has electricity (if not, you will need to rent a generator) and obtain any of the required permits. Some parks will require that the city or another entity be listed as an "Additional Insured" on our policy. We will need 5-7 business days advance notice to make the necessary arrangements.
What is your delivery area?
We offer free delivery within a 15 mile radius of Ladera Ranch, CA. Deliveries more than 15 miles may incur a delivery charge of $25.
When do you deliver/pick-up?
We will make every effort to accommodate your schedule or special request. Typically bouncers will be delivered within a 2-hour window. Rental time is approximately 6-8 hours. We will contact you 24-48 hours prior to your event to schedule your delivery and pick-up in detail.
Can I pick up the unit and set it up myself?
No. We take safety seriously and by delivering the inflatable to you we can help you to determine the best location for set-up, make sure the unit is secured properly and make sure that the area is free of obstructions and safety hazards. We can also review the proper safety and operational instructions with all of the attendants. Since we include delivery, set-up and pick-up, please take advantage of this service and use your free time to make other last-minute arrangements for your event!
What if we are expecting bad weather?
We will monitor the weather prior to delivery. On the off-chance (this is Southern California) we are expecting inclement weather, we will discuss with you cancelling the rental. No penalty is assessed for a weather cancellation prior to delivery. However, if the weather becomes a problem during your rental period you are responsible for full payment and no refunds will be made.
What should we do if there are high winds?
If there are high winds or gusts over 15 mph have everyone exit the inflatable immediately and turn the blower off.
Where should the bouncer be set up?
The bouncer will need to be set up on any level area whether its grass, cement or asphalt (no sand). Gentle slopes are okay. The area should be clear of all obstacles including sticks, stones, sharp objects, sprinklers, etc. We place a tarp under each unit for added protection. The unit is also staked or weighed down with sand bags.
How much room do I need?
Ideally, at least 5 feet of clearance on all sides of the inflatable. No overhead power lines or trees should be present because they may interfere with the unit. They should be located away from pools or waterfronts. Each site will be fully inspected before delivery is completed. If unsure of your location, please call to set up a free inspection. You can view the dimensions for each inflatable on our Bouncers page. It is your responsibility to make sure there is enough space to accommodate the bouncer in the desired location!
What power is required?
The blower requires a 110 volt, 20 amp, dedicated-circuit within 100 feet of the set up area, otherwise a generator will be needed. We can rent a generator for a fee. You will need to discuss power needs at reservation if you have questionable power available.
Do you have insurance?
JZ Bounce has a comprehensive insurance policy that covers all of our rental units. If your event needs "PROOF OF INSURANCE", we will be happy to supply you with the documentation. We also can add municipalities and organizations as an "ADDITIONAL INSURED" to our policy at no extra charge. Let us know when reserving your event and we'll include the documents with your contract agreement.
What is the difference between an inflatable, bounce house, moonwalk and a combo?
Moonwalks, Bounce Houses, Bouncers, Bounces, Jumpers, Jump House, Moon Bounce and Space Walks are all terms used to describe a basic inflatable jumper. They can be square, round or any other shape, but generally there is no difference between them. They have walls and a mattress filled with air that children jump on, much like a trampoline. A Combo unit combines a moonwalk and features that are often found on other inflatable structures, such as a slide, into a single inflatable. Combos will be listed with a designation of the number of different activities combined into the unit. These units are a step above a simple moonwalk by offering more activities to enjoy! Inflatable is a generic term that represents all inflatable amusement rides.
Are all inflatable companies the same?
No, they are not. The services and inflatables offered may not be the same. Some companies may offer lower prices but often this is due to the lower quality or age of their equipment, they may not carry liability insurance and they may not inspect, clean and sanitize their equipment. JZ Bounce is committed to providing the best customer service and the cleanest, safest units available. We do not cut corners.
What happens if we damage the inflatable or other equipment?
If damage occurs have everyone exit the inflatable. You will need to assess the damage and call our office to speak with someone before resuming. We do not offer damage insurance. If damage occurs that is beyond normal wear and tear, you will be responsible for the repair or replacement costs.
What are my responsibilities?
JZ Bounce does not provide attendants for your rental. After installation, you are responsible for the safe operation of the inflatable and safety of your guests. You must adhere to the operating guidelines listed on the inflatable and the instructions printed in the rental agreement. The rental will be provided to you in good condition and fully cleaned and should be returned that way.
What if I have problems during my party?
Should any equipment develop a problem, or does not function correctly at anytime, or you do not understand the operating instructions, immediately cease use of the equipment. Please contact us at 949-226-7150, if we are not able to resolve the issue over the phone we will come to your event.
JZ Bounce accepts all major credit cards. In addition, you have the option to pay cash on delivery (COD). Payment is due at delivery, prior to set up.
Will you rent at a park?
Yes. An additional fee of $25 may apply for a city or county park setup. If you are paying by COD, then the $25 park fee will be charged at delivery. It is your responsibility to be sure the park has electricity (if not, you will need to rent a generator) and obtain any of the required permits. Some parks will require that the city or another entity be listed as an "Additional Insured" on our policy. We will need 5-7 business days advance notice to make the necessary arrangements.
What is your delivery area?
We offer free delivery within a 15 mile radius of Ladera Ranch, CA. Deliveries more than 15 miles may incur a delivery charge of $25.
When do you deliver/pick-up?
We will make every effort to accommodate your schedule or special request. Typically bouncers will be delivered within a 2-hour window. Rental time is approximately 6-8 hours. We will contact you 24-48 hours prior to your event to schedule your delivery and pick-up in detail.
Can I pick up the unit and set it up myself?
No. We take safety seriously and by delivering the inflatable to you we can help you to determine the best location for set-up, make sure the unit is secured properly and make sure that the area is free of obstructions and safety hazards. We can also review the proper safety and operational instructions with all of the attendants. Since we include delivery, set-up and pick-up, please take advantage of this service and use your free time to make other last-minute arrangements for your event!
What if we are expecting bad weather?
We will monitor the weather prior to delivery. On the off-chance (this is Southern California) we are expecting inclement weather, we will discuss with you cancelling the rental. No penalty is assessed for a weather cancellation prior to delivery. However, if the weather becomes a problem during your rental period you are responsible for full payment and no refunds will be made.
What should we do if there are high winds?
If there are high winds or gusts over 15 mph have everyone exit the inflatable immediately and turn the blower off.
Where should the bouncer be set up?
The bouncer will need to be set up on any level area whether its grass, cement or asphalt (no sand). Gentle slopes are okay. The area should be clear of all obstacles including sticks, stones, sharp objects, sprinklers, etc. We place a tarp under each unit for added protection. The unit is also staked or weighed down with sand bags.
How much room do I need?
Ideally, at least 5 feet of clearance on all sides of the inflatable. No overhead power lines or trees should be present because they may interfere with the unit. They should be located away from pools or waterfronts. Each site will be fully inspected before delivery is completed. If unsure of your location, please call to set up a free inspection. You can view the dimensions for each inflatable on our Bouncers page. It is your responsibility to make sure there is enough space to accommodate the bouncer in the desired location!
What power is required?
The blower requires a 110 volt, 20 amp, dedicated-circuit within 100 feet of the set up area, otherwise a generator will be needed. We can rent a generator for a fee. You will need to discuss power needs at reservation if you have questionable power available.
Do you have insurance?
JZ Bounce has a comprehensive insurance policy that covers all of our rental units. If your event needs "PROOF OF INSURANCE", we will be happy to supply you with the documentation. We also can add municipalities and organizations as an "ADDITIONAL INSURED" to our policy at no extra charge. Let us know when reserving your event and we'll include the documents with your contract agreement.
What is the difference between an inflatable, bounce house, moonwalk and a combo?
Moonwalks, Bounce Houses, Bouncers, Bounces, Jumpers, Jump House, Moon Bounce and Space Walks are all terms used to describe a basic inflatable jumper. They can be square, round or any other shape, but generally there is no difference between them. They have walls and a mattress filled with air that children jump on, much like a trampoline. A Combo unit combines a moonwalk and features that are often found on other inflatable structures, such as a slide, into a single inflatable. Combos will be listed with a designation of the number of different activities combined into the unit. These units are a step above a simple moonwalk by offering more activities to enjoy! Inflatable is a generic term that represents all inflatable amusement rides.
Are all inflatable companies the same?
No, they are not. The services and inflatables offered may not be the same. Some companies may offer lower prices but often this is due to the lower quality or age of their equipment, they may not carry liability insurance and they may not inspect, clean and sanitize their equipment. JZ Bounce is committed to providing the best customer service and the cleanest, safest units available. We do not cut corners.
What happens if we damage the inflatable or other equipment?
If damage occurs have everyone exit the inflatable. You will need to assess the damage and call our office to speak with someone before resuming. We do not offer damage insurance. If damage occurs that is beyond normal wear and tear, you will be responsible for the repair or replacement costs.
What are my responsibilities?
JZ Bounce does not provide attendants for your rental. After installation, you are responsible for the safe operation of the inflatable and safety of your guests. You must adhere to the operating guidelines listed on the inflatable and the instructions printed in the rental agreement. The rental will be provided to you in good condition and fully cleaned and should be returned that way.
What if I have problems during my party?
Should any equipment develop a problem, or does not function correctly at anytime, or you do not understand the operating instructions, immediately cease use of the equipment. Please contact us at 949-226-7150, if we are not able to resolve the issue over the phone we will come to your event.
